Delivered to the wrong address: whose fault, what remedy
"Delivered" — to someone else's door. A wrong-address delivery is frustrating because the food genuinely left the kitchen and reached a doorstep; it just was not yours. What you are owed depends entirely on how it went wrong, and the two causes lead to very different conversations.
Two very different causes
Either the address on the order was wrong, or the rider delivered to the wrong place despite a correct address. These are not the same case. If the platform had the right address and the food still went elsewhere, that is a delivery failure the platform owns, and a strong refund or redelivery claim. If the address on the order was mistyped or an old default, the picture is murkier — though far from hopeless.
The "left at door" photo is your evidence
Many platforms snap a proof-of-delivery photo. On a wrong-address delivery that photo is gold: it shows a door that is visibly not yours. Screenshot it. "The delivery photo shows a blue door and a house number that isn't mine — I live in a fourth-floor flat" is close to unarguable, because their own evidence disproves their own delivery.
If the address was correct
When your saved address was right and the food still went astray, treat it exactly like a never-arrived order: you did not receive what you paid for, and a delivery marked complete is not a handoff to you. Ask for a full refund or redelivery, and point to the proof photo showing the wrong location.
If the address was wrong
If an old or mistyped address caused it, you may share some responsibility, and platforms know it. But it is still worth raising — politely and honestly. Many will offer a partial credit or a goodwill gesture, especially if the wrong address was a stale default the app kept rather than something you actively entered. Do not overstate it; "my saved address was out of date and the order went to my old flat" is honest and often met halfway.
The rider, again, is not the villain
Even a genuine misdelivery is usually a navigation or app-pin problem, not a rider acting in bad faith. Aim the complaint at the platform's delivery service, which owns getting the food to the right door — the same principle set out in our responsibility guide.
Rehearse reading the evidence
The whole case here turns on one skill: reading the platform's own proof — that delivery photo — and using it. The Wrong Order is built around noticing what the record actually shows and calmly holding it up, which is exactly how a wrong-door delivery gets put right.