Guides: food delivery when it goes wrong
The Wrong Order is a game about the moment a delivery goes sideways — but the frustration behind it is real. These guides are practical, plain-English help for real deliveries: what to do when your order is wrong, how to ask for a refund, what you can reasonably expect, and how to make a complaint that actually gets somewhere.
Everything here is general consumer information, written to be useful whether or not you ever open the game. It is not legal advice, and rules differ by country and by platform — but the principles below hold up almost everywhere.
How to get a refund when your food delivery goes wrong
The step-by-step approach that works: what to claim, how to ask, and what to do when support says no.
Your order arrived wrong, cold, or missing items — what now?
A calm checklist for the first five minutes after a bad delivery, sorted by exactly what went wrong.
Your consumer rights with food delivery apps
What the platform actually owes you, who is responsible — the app, the restaurant, or the rider — and where the lines are.
How to document a delivery problem so your complaint sticks
The photos, timestamps, and details that turn "they said, you said" into an easy decision in your favour.
Why we built a game about this
Almost everyone has stood in a doorway holding the wrong bag, or watched a rider marked "delivered" who never arrived. The game turns that everyday helplessness into something you can win — you inspect the order, argue your case with a fictional support agent, and escalate to an independent board. The guides above are the real-world version of the same skill: notice the problem, gather proof, and ask clearly. Both come down to the same habit — don't just accept it.